Return & Refund:
We commit to processing the refund within 30 days to the original payment method.

Exchange:
A nominal fee of $24.99 will be incurred by the consumer to cover exchange shipping costs.

At Hide craftsman, we want you to be completely satisfied with your leather jacket purchase. If you’re not fully happy with your order, we offer an easy and straightforward return and refund policy to ensure a smooth experience.

What Can Be Returned or Exchanged?

You may return or exchange the following items within 30 days of receiving your order:

• Unworn, unwashed, and undamaged leather jackets
• Faulty items, damaged, wrong products.
• Items with all original tags still attached
• Orders made directly through the Hide Craftsman website

How to Return or Exchange:

Contact Us

Reach out to our customer service team to initiate a return or exchange. You can contact us by email at support@hidecraftsman.com or by phone at +1 (845) 380-0253. Please include your order number and the reason for your return or exchange.

Return Instructions

Our team will provide you with detailed return instructions and the return address. Please follow these instructions carefully to ensure the item is properly returned.

Return Shipment

Pack the item securely in the original packaging or an appropriate alternative to prevent damage during shipping. We recommend using a reliable, trackable shipping method and keeping proof of shipment for your records.

Refunds:

Once we receive and inspect your returned item to ensure it meets our policy guidelines, we will process your refund to the original payment method used for the purchase. Please allow up to 4 business days for us to process the return. Note that additional processing time may be required by your bank or payment processor.

Exchanges:

If you prefer to exchange your leather jacket for a different size or color (subject to availability), we will process the exchange free of charge and ship the new item to you.

Important Notes:

• Return Shipping Costs: You are responsible for the cost of return shipping unless the item was damaged or incorrect upon delivery.
• Time Limits: Return or exchange requests must be made within 30 days of receiving your order.
• Non-Returnable Items: Change of mind, never arrived, cancellation after ordering) customized or personalized products, may not be eligible for return. Details will be provided on the product page.

Damaged or Incorrect Items:

If you receive a damaged or incorrect item, please contact us within 30 days of receiving your order. Include clear photos of the item in question to help expedite the process, and we will resolve the issue promptly.

Our Right to Refuse Returns:

We reserve the right to refuse returns or exchanges that do not meet the conditions outlined in this policy. We may also limit returns or exchanges from customers with a history of excessive returns.

FAQs

Q: How do I know if my jacket is eligible for return or exchange?

A: The item must be unworn, unwashed, undamaged, and have all original tags attached. Returns must be initiated within 30 days of receipt.

Q: How long does it take for a refund to be processed?

A: Refunds will be processed within 4 business days after we receive the returned item. Additional time may be needed for your bank or payment processor to reflect the refund.

Q: What happens if my jacket is damaged during shipping?

A: If your jacket arrives damaged, please contact us within 30 days, and we will assist you in resolving the issue.

1. Free Shipping: Free Shipping all over the US.
3. Processing Time: 2-4 Days.

Shipping Time:
1. Standard FREE Shipping (10-18 Days): FREE
2. Expedited Shipping (8-10 Business Days): $24.99

Shipping Policy for Hide craftsman by Metaquix Corporation

Hide craftsman offers a variety of shipping options to ensure timely delivery of your order. Below are the details regarding shipping and delivery for domestic and international orders.

Order Processing

Orders are processed promptly after being placed. All order details will be verified to ensure accuracy before fulfillment.

Shipping Methods

Standard Shipping (Free)

Standard shipping is available for all orders within the United States. Orders will typically arrive within 12-18 business days. Business days are Monday through Friday, excluding federal holidays.

Expedited Shipping

Expedited shipping is available for a flat rate of $24.99, with delivery expected within 8-12 business days.

International Shipping

International shipping is available. Delivery times and costs will vary based on the destination. Shipping details will be provided at checkout.

Tracking

Once an order has been shipped, a confirmation email will be sent with tracking information. Customers can use the tracking number to monitor the status of their delivery.

Additional Information

Customs & Duties

For international orders, customers are responsible for any customs duties or taxes that may be applied by the destination country.

Delivery Responsibility

After an order leaves our warehouse, the shipping carrier assumes responsibility for delivery. In the event of damage during transit, please contact the carrier directly.

Order Modifications

Orders cannot be changed or canceled once they have been submitted.

For any questions regarding shipping or orders, please contact customer service at support@hidecraftsman.com.

Missing Item Disposal

If any item/items is missing from your order upon delivery, please notify us within 7 days of receiving the package. Provide the order number and a list of missing items. The responsibility for missing items lies with the shipping company, and we will track the shipment with them. If the item is still not found, we will issue a full refund against the missing item/items or offer a replacement as per your preference.